Refund policy

Effective Date: September 17, 2026

At LuvLuxe, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so we can help resolve it.

1. Order Processing

Orders are typically processed within 1–2 business days after the order is confirmed.

2. Delivery

After processing, orders are usually delivered within 3–5 business days.

The total estimated delivery time is approximately 4–7 business days.

Delivery times may vary due to weekends, holidays, courier delays, or circumstances outside our control.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at contact@luvluxe.com.

Please provide your order number and clear photos of the product and packaging.

4. Returns

If you have an issue with your purchase, please contact us at contact@luvluxe.com with your order number and details of the issue. We will review your request and provide instructions where a return is applicable.

5. Refunds

If a refund is approved, it will be processed through the applicable payment method within the applicable processing timeframe.

6. Return Shipping

If the product was damaged, defective, or incorrectly delivered, LuvLuxe will cover the applicable return shipping costs.

For other approved returns, return shipping costs may be the customer's responsibility.

7. Exchanges

Exchanges are subject to product availability. Please contact us before sending any product back.

8. Contact Us

LuvLuxe
Email: contact@luvluxe.com

Last Updated: September 17, 2026