Privacy policy

At LuvLuxe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store or place an order, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase details
Payment information
Information you provide when contacting our customer service

We may also automatically collect certain information about your device and how you interact with our website, such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Send order confirmations and updates
Provide customer support
Improve our website, products, and services
Prevent fraud and protect the security of our store
Send promotional communications when permitted by law or with your consent

3. Payment Information

Payments are processed through secure third-party payment providers. LuvLuxe does not store your complete payment card information on our servers.

4. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website and ecommerce service providers
Analytics and marketing service providers

We only share information when reasonably necessary to provide services, operate our store, comply with legal obligations, or protect our rights.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant functionality.

You can adjust your browser settings to manage or disable cookies. Some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or electronic storage is completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

8. Third-Party Services

Our store may use third-party services, including Shopify and payment, shipping, analytics, or marketing providers. These providers may process information according to their own privacy policies.

9. Children's Privacy

Our store is not intended for children who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. Any updates will be posted on this page with a revised effective date.